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Shipping Info

Delivery Promise:
Sentogo is all about providing the best customer experience from the moment you arrive on sentogo.com to the moment you open up your package.  That is why Sentogo guarantees that each order regardless of size or quantity will ship out within 24 hours or less, have a tracking number, and delivery notification (via e-mail and / or SMS).

Delivery Carriers:
Sentogo will deliver an order to you using either FedEx, UPS, USPS, or other shipping methods.  The delivery method will be determined by the order weight and delivery time chosen at Checkout.  We strive to deliver your products to you in the fastest manner possible.  

Delivery Carriers and Time:
Sentogo has crafted relationships with industry-leading shipping carriers like FedEx, UPS, and USPS to deliver products from our warehouses directly to you.  Sentogo offers multiple shipping options at competitive rates depending on your preference.  Orders are processed from 7:00AM to 5:00PM CST Monday through Friday excluding national holidays.  The delivery time is calculated from the time the order leaves the warehouse and does not include weekends.  Sentogo believes in the philosophy of having your goods as quickly as possible.  There are only three tiers of shipping that Sentogo uses to get products in your hands.

  • Standard shipping - Delivered within 5 to 7 days
  • Expedited shipping - Delivered within 2 to 3 days (excluding weekends)
  • Express shipping - Delivered the next day (excluding weekends)

Free Shipping Restrictions:

Free Shipping on Orders of $10 or more ONLY applies to the contiguous 48 US states using USPS Standard shipping.  The following eight states / territories are excluded from the 'Free Shipping' promotion: Alaska, American Samoa, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, and Palau.  Sentogo will ship goods to these eight states / territories mentioned above using USPS standard delivery method for a fixed fee of $35.00.

Exclusions of Liability:
Sentogo Inc., FedEx, UPS, and USPS (or any other carrier service) will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, willful act or default. 
Sentogo Inc., FedEx, UPS, and USPS (or any other carrier service) are not liable if we do not fulfill any obligations towards you at all as a result of circumstances beyond our control such as (but not limited to):

  • Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
  • Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions;
  • National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery;
  • Latent defects or inherent vice in the contents of the shipment;
  • Criminal acts of third parties such as theft and arson.
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